Q: How long should I expect my online order to take to be delivered?
A: On average, online orders are dispatched within 1 - 2 days. All orders are shipped from the warehouse in Brisbane so times can vary based on where you are situated. Comvita® aims to deliver orders to far regions within ten working days at the most.
Q: How do I return goods which are damaged or not the same as what I ordered?
A: Simply return the goods together with the shipping note to Comvita® within 15 working days of the date of purchase. Please refer to the Terms of Purchase for more details.
Q: Where can Comvita® products be purchased?
A: Products can be purchased online via this website or refer to the Where To Buy section to locate your closest Comvita® retailer.
Q: Can Comvita® products be used during pregnancy?
A: We advise you to consult your healthcare practitioner.
Q: Are Comvita® products tested on animals?
A: Health Foods / Health Care: Comvita® will not test finished products on animals (or fund third party testing on animals) except when human safety is in question or when required by regulation, and providing there are no alternative test methods available.
Medihoney™ Category: Comvita® and/or partners may only test finished products on animals for reasons of human safety, medical advancement or where required by regulation(s). Wherever possible, alternative test methods are used.
Skincare: Comvita® will not test finished products on animals (or fund third party testing on animals) under any circumstances.
Q: Can we take honey overseas?
A: Honey can be taken from Australia to many other countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu. Please check with your local customs website.