Comvita Australia Pty Ltd ACN 088 909 648 (“Comvita”) is committed to protecting your privacy, and respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988. The National Privacy Principles apply to us. Those principles regulate how we collect, store, use and disclose personal information about you and other individuals. “Personal information” is any information that can be used to identify you.
a. The Comvita website at www.comvita.com.au (“Website”); or
b. Any other social media website or page, containing pages or content established by or associated with Comvita, including but not limited to: (i) Facebook and (ii) Twitter,
(collectively called the “Internet Sites”),
2. Terms and Conditions
4. Automatically Collected Information
Whenever you access any of the Internet Sites Comvita will, and is entitled to, automatically collect the following types of information from you:
a. the IP address of your machine when connected to the internet and the domain name from which you are accessing the internet;
b. the operating system and the browser your computer uses and any search engine you are using;
c. the date and time you are visiting; and
d. the URLs of the pages you visit.
5. Submitted Information
Additional to automatically collected information dealt with by clause 4 (above), we may collect personal information and other information posted by you explicitly on the Internet Sites. This includes information such as:
a. your name, gender, email address and other personal details such as a telephone number; and
b. any other comments, statements or interactions posted as a Post or otherwise.
6. Further Collection
Comvita also reserves the right to collect more extensive information where it deems such action is appropriate, such as in the case of any security concerns which may arise. Where possible, information will be obtained directly from you. However, you acknowledge that by accessing the Internet Sites information may be collected from you as a result of the workings of the Internet Sites and the attached systems and software.
Comvita’s Facebook page is set to the “everyone” setting in accordance with Facebook’s terms and conditions. This means that information you post is publically available and may be accessed by everyone on the internet, be indexed by third party search engines and be imported, exported, distributed and redistributed by us and others, without privacy limitations.
8. Use of Information
Comvita uses the personal information and other information provided by you or generated by your use of the Internet Sites to provide you with any services or goods you may request from Comvita. Comvita also uses information collected from you to assess the performance of the Internet Sites to ensure that the Internet Sites serve your needs in the most efficient manner possible, and for Comvita’s marketing purposes.
In posting a Post (as defined in clause 8 of the Terms and Conditions of Use) on any of the Internet Sites, you are deemed to consent to Comvita publishing or otherwise using that Post for marketing and other purposes. This includes the content from any feedback form submitted by you on the Website.
Comvita will not provide information provided by you to any third party for their use in marketing their products or services to you without your consent but we do not control Facebook’s or Twitter’s use of such information. Comvita recommends that you examine the privacy policies of Facebook and Twitter to understand their procedures for collecting, using and disclosing personal information.
11. Data Transmission
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst Comvita strives to protect such information, we do not warrant, and cannot ensure complete security of any information which you transmit to us. Accordingly, any personal information or other information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Where personal information we hold is no longer necessary, we delete the information or permanently de-identify it.
12. Accessing Information
You are entitled to access any personal information or other information which Comvita may hold about you and Comvita is obliged to provide this information to you as long as it has such information and such information can be readily retrieved. You are also entitled to request Comvita correct any inaccuracies in any personal information or other information which Comvita holds about you. Comvita is entitled to charge you for the reasonable costs of retrieving, providing this information, and as applicable, correcting this information.
13. Providing Information
You agree that Comvita may provide any personal information it collects about you to its related companies, debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to the Internet Sites, for any services you access or Goods you purchase from the Website, to recover any money you owe to Comvita and to exercise any lawful right Comvita, its related companies or debt collection and credit reference agencies may have. You also authorise any person to provide Comvita with such information as Comvita may require in response to credit enquiries.
14. Disclosing Information
You agree that Comvita is entitled to disclose personal information and other information it holds about you without your prior permission if Comvita reasonably believes that such disclosure is necessary to:
a. conform to legal requirements;
b. comply with legal process or help to maintain the law;
c. protect the rights or property of Comvita or its related companies; or
d. enforce the Terms of Conditions of access to this Website.
15. Combining Information
Comvita may combine any information which it collects from you with information collected by its related companies.
You should be aware that personal information or other information which Comvita collects from you may be stored or processed in countries outside Australia, including in New Zealand. By providing us with such information or by using our Website, you consent to the transfer of that information outside Australia. We take all reasonable steps to ensure that any personal information that has been transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.
17. Links to other websites
This Website may contain links to other sites. Comvita makes no representations or warranties as to the privacy practices of any site operated by a third party and is not responsible for the privacy policies of such sites.
20. Privacy Act
This Policy does not affect your rights under the Privacy Act 1988.
22. Further information about privacy laws
If you would like further information about privacy laws in Australia you can contact:
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
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